KYC AND AML POLICY

Introduction

As part of our licensing obligations and in compliance with applicable Anti-Money Laundering ("AML"), Counter-Terrorist Financing ("CTF"), and Know Your Customer ("KYC") regulations, Royal Sweet may require Users to verify their identity and provide supporting documentation before accessing certain Services or processing financial transactions.

Users should be aware that they may be required to upload personal documentation through their Royal Sweet account, including but not limited to:

• Government-issued identification documents;
• Proof of address documents (such as utility bills or bank statements);
• Payment method verification documents;
• Any additional information or documentation reasonably requested by Royal Sweet for compliance purposes.

In certain circumstances, Users may also be required to provide a photograph (selfie) of themselves holding a valid identification document.

By registering an account and using the Services, Users acknowledge and agree that Royal Sweet may conduct independent verification checks and may disclose relevant information to authorized third-party verification providers solely for identity verification, fraud prevention, AML compliance, and regulatory purposes.

Royal Sweet may also request information regarding the source of funds, source of wealth, and, where applicable, the ultimate beneficial ownership of any corporate entity. Certified, notarized, or otherwise authenticated copies of documents may be requested where deemed necessary.

These measures are designed to protect Users, maintain the integrity of our Services, and prevent Royal Sweet from being used for money laundering, fraud, terrorist financing, or other unlawful activities.

Verification Requirements

Royal Sweet reserves the right to conduct identity, account, payment method, and source-of-funds verification checks at any time.

Verification may be required, including but not limited to, in the following circumstances:

• When a User's cumulative deposits exceed EUR 500 (or the equivalent in another currency);
• Prior to processing any withdrawal request;
• When unusual or suspicious account activity is detected;
• When Royal Sweet reasonably suspects that an account was created using false, misleading, or fraudulent information;
• When Royal Sweet believes an account may have been registered or used in breach of its Terms and Conditions;
• When required by law, regulation, licensing obligations, or payment providers.

Verification Process

During the verification process, Users may be required to provide some or all of the following

1. Proof of Identity

A valid government-issued identification document, such as:

• Passport;
• National Identity Card;
• Driving Licence.

Depending on the document type, both front and back images may be required.



2. Selfie Verification

A recent photograph (selfie) clearly showing:

• The User's face;
• The same identification document submitted for verification.


3. Proof of Address

A document showing the User's full name and residential address, such as:

• Bank statement;
• Utility bill;
• Government-issued correspondence.

Proof of address documents must generally have been issued within the previous three (3) months.



4. Additional Documentation

Where required, Royal Sweet may request

• Source of funds documentation;
• Source of wealth documentation;
• Payment method ownership verification;
• Corporate ownership documentation;
• Any other information necessary to satisfy regulatory obligations.

Verification Review Process

Once the requested documents have been submitted, the account may be assigned a temporary verification status while the review is conducted.

Royal Sweet will review submitted documentation as soon as reasonably practicable. Additional information may be requested if the submitted documents are incomplete, unclear, expired, or otherwise insufficient.

Following review, one of the following outcomes will apply:

• Verification Approved;
• Verification Rejected;
• Additional Information Required.

Users will be notified of the outcome via email or through their account.

Temporary Verification Status

While an account is undergoing verification review:

• The User may continue to access the platform, subject to any restrictions imposed by Royal Sweet;
• Withdrawal requests may be restricted or unavailable until verification has been successfully completed;
• Additional deposit or transaction limits may be applied where required for compliance purposes.

Verification Standards

Proof of Identity Requirements

The submitted identification document must:

• Be valid and unexpired;
• Clearly display the User's full name;
• Match the personal details registered on the account;
• Not expire within the next three (3) months;
• Demonstrate that the User is at least eighteen (18) years of age, or the legal gambling age in their jurisdiction;
• Be issued by a jurisdiction that is not classified as restricted under Royal Sweet's Terms and Conditions.

Proof of Address Requirements

The proof of address document must:

• Clearly display the User's full name;
• Match the name shown on the proof of identity document;
• Clearly display the User's residential address;
• Have been issued within the last three (3) months;
• Be issued by a jurisdiction that is not classified as restricted under Royal Sweet's Terms and Conditions.

Selfie Verification Requirements

The submitted selfie must:

• Clearly show the User's face;
• Clearly show the identification document;
• Match the identity document previously submitted;
• Allow Royal Sweet to reasonably determine that the account holder and document holder are the same person.

Failure to Complete Verification

If a User fails to provide requested information or documentation within a reasonable timeframe, Royal Sweet reserves the right to:

• Restrict access to certain Services;
• Suspend deposits, withdrawals, or gameplay activities;
• Temporarily suspend the account;
• Permanently close the account where appropriate;
• Report suspicious activity to relevant authorities where required by law.

Fraud Prevention and AML Measures

Royal Sweet maintains a risk-based AML and fraud prevention framework.

Additional monitoring and verification measures may include:

• Automated transaction monitoring;
• Manual account reviews;
• Source of funds verification;
• Source of wealth verification;
• Enhanced Due Diligence ("EDD") procedures for higher-risk Users.

Prior to processing withdrawals, Royal Sweet may conduct additional reviews of account activity, transaction history, gameplay activity, bonus usage, and account balances to ensure compliance with applicable laws, regulations, and internal policies.

Transfers Between Users

Users are strictly prohibited from transferring funds directly to other Users through the platform.

Any attempt to facilitate unauthorized transfers, money laundering, collusion, fraud, or other prohibited activity may result in account suspension, account closure, confiscation of funds where permitted by law, and/or reporting to relevant authorities.

Restricted Jurisdictions

Royal Sweet reserves the right to refuse registration, suspend accounts, restrict Services, or reject verification documentation from jurisdictions designated as restricted under its Terms and Conditions or as required by applicable laws, sanctions regimes, licensing obligations, or regulatory requirements.

Amendments to this Policy

Royal Sweet reserves the right to amend, update, or modify this KYC & AML Policy at any time. Any changes will become effective upon publication on the Website.

Users are responsible for reviewing this Policy periodically to remain informed of any updates.

Continued use of the Services following publication of any changes constitutes acceptance of the revised Policy.