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BONUS POLICY


  1. General Bonus Terms
    1. These Bonus Terms are written in English. If there are any inconsistencies in any translated version, the English version shall prevail.

    2. Users may be eligible to participate in bonus programs, whose conditions, amounts and releases will be set at the discretion of Royal Sweet and are non-negotiable.

    3. If you are eligible for a bonus offer, you will be notified through the website banners, in the promotions page of our website, and by email if you subscribe to our promotional emails. The bonus information and the wagering status of your claimed bonuses can be checked in the following sections on the website:
      1. My Bonuses, accessible via the navigation menu.
      2. The Player Profile.
      3. By clicking on the “Cup” icon, visible at the header of the website after logging in.

    4. Every bonus comes with Specific Bonus Terms (in particular the wagering requirement, withdrawal limit, maximum bonus amount, maximum bonus bet or expiration), which will be displayed on the promotional email, on the specific offer terms pages, or on the Royal Sweet Promotions page when clicking on any bonus banner on the website, or, once the bonus has been claimed, from the Bonuses section in your User account. In the event of discrepancies between the promotional content of the offer (e.g. email, affiliate website…) and the Specific Bonus Terms, the Specific Bonus Terms will prevail. By claiming a bonus, you agree to accept its “Specific Bonus Terms”.

    5. Each User agrees to read and understand the terms applicable to each bonus they claim.

    6. Royal Sweet bonus offers are limited to one: (i) per person; (ii) per household address; (iii) email address; (iv) telephone number, (v) identical payment account number or linked e-wallet accounts; (vi) per IP address; (vii) computer (viii) mobile device (mobile or tablet); (ix) e-payment account; (x) application download and/or shared computer (by way of example only: public library, internet cafe or workplace).

    7. All of our bonus offers and promotions are available only for a limited period of time. If you do not claim the offer within its time-frame, it will no longer be available to you and will disappear from the User Account.

    8. Bonuses have a wagering requirement, expressed as a multiple of the bonus amount or deposit amount, or the deposit plus the bonus amount, which must be wagered during a predetermined time frame. It is the player's responsibility to read this Bonus Policy and the specific offer terms to check if the wagering requirement applies to the deposit amount and bonus amount or only to the bonus amount.

    9. If the wagering requirement has been met within the allotted time frame, the bonus money becomes real money and therefore can be withdrawn to the maximum amount applicable. If the wagering requirement has not been met within the allotted time frame, all winnings will be forfeited.

    10. Only bets placed during bonus periods count towards wagering requirements.

    11. In order to complete any wagering requirements, your real money balance is always used first. Bonus Funds are only used once your real money balance is empty or insufficient to meet the stake. While you have a bonus active, any winning bets that are made from real money, bonus money, or a mixture of both will have the stake returned to the balance it was deducted from, while the net winnings (winnings minus stake) will always be credited in the bonus balance. Both your real money and bonus balance contribute to the wagering requirement.

    12. Some bonuses may come with a withdrawal limit, which determines the amount up to which the bonus can be converted to real money and therefore withdrawn. The maximum winnings (maximum amount that can be converted from bonus to real money:
      1. fixed amount
      2. % from awarded bonus
      3. % from activating deposit
      4. % from activating deposit + awarded bonus

      It is the responsibility of the player to familiarize themselves with the maximum definition terms in each promotion.


    13. During the time that a bonus is active in your account, withdrawal requests are not allowed. In order to request a withdrawal, you must first cancel the bonus under the ‘Bonus History’ section from your account’, or by contacting Customer Support via chat or via email (support@royal-sweet.io) and requesting the withdrawal. Canceling a bonus is not allowed while Sports bets are unsettled or while there are any open bets. If a bonus was claimed with a deposit, canceling the bonus will remove all winnings obtained until the moment the bonus is canceled; only the initial deposit will remain in the player balance. Once the bonus has been canceled, there are no restrictions to cash out your real money balance except for those described in the Terms & Conditions, and the Withdrawals Policy.

    14. Players who participate in one promotion and have an active bonus cannot play in the other game vertical (Sports/Casino). If you have been granted and activated a Casino bonus, Sports Betting will be blocked while the bonus is active. To regain access to Sports Betting, you must either complete the wagering requirements or cancel the bonus.

    15. Unless otherwise specified in the Specific Terms of a Promotion, in the event that the User has claimed a free bonus or free spins before making a first deposit, the winnings of these free bonuses are allowed to be withdrawn after the User makes a deposit and wagers the full amount of the deposited money.

    16. All bonus offers are intended for recreational players and we may, at our sole discretion, limit the eligibility of customers to participate in all or part of any promotion:
      1. We consider bonuses as gifts for our recreational players, and we reserve the right to limit the eligibility or even exclude players from our bonus program, temporarily or indefinitely, in particular in case of fraud, bonus seeking behaviour or bonus abuse.
      2. Fraud covers all the situations in which we have reasonable grounds to suspect you are breaching any provision of our General Terms and Conditions or of our Bonus Policy clauses including, among others, exploiting eventual bugs or breaches in our system, altering game results, using software-assisted methods or techniques to participate in games, being part of syndicates/rings, cooperation, collusion in tournaments, holding multiple accounts, third-party managed accounts, altered digital identity or false personal information. In such cases, and in addition to any other right or remedy available to us at law, under this Bonus Policy or under the General Terms, we reserve the right to block or close all the involved accounts and declare wagers as void.
      3. We offer promotions in good faith to players who use our services for entertainment purposes. We reserve, at our sole discretion and in addition to any other right or remedy available to us at law, under this Bonus Policy or under the General Terms, the right to block and/or cancel Bonus Abuser accounts and deduct from their balance any real money obtained from the bonus wagering completion.
      4. Bonus Abuse includes but is not limited to using software and/or opening multiple accounts in order to gain an unfair advantage on a Bonus, or where we can establish links and have reasonable grounds to suspect two or more players working together in order to Bonus Abuse and take advantage of an offer or promotion. A list below of what is considered abuse includes, but is not limited to;
        • Using more than one account;
        • Placing bets in excess of the maximum stake allowed when having an active bonus;
        • Placing bets in excess of the maximum allowed bet per payline when having an active bonus;
        • Wagering bonuses on excluded games;
        • Significantly decreasing and/or increasing the amount wagered in order to clear a bonus;
        • Placing zero risk bets, equal betting or hedge betting;
        • Using a betting system that allows the User to place even money bets;
        • Collusion, manipulation of software, exploitation of loopholes or other technical forms of abuse or other behaviour which amounts to deliberate cheating;
        • Masking IP address or using a VPN;
        • Use of the gamble feature or any bonus buy features to wager a bonus;
        • Using limited lines within a slot when wagering a bonus to increase volatility;
        • The use of bonus funds to progress the state of a game to a point where the future spins have an enhanced pay-out, and then later return with real money fund to release pending value;
        • Delaying game rounds, or saving bets with real money whilst wagering a bonus in any game to collect at a later stage when the wagering requirements have been completed.
      5. Specifically, and unless stated otherwise in the specific terms of a promotion, Royal Sweet will consider Casino bonus abuse if, while a bonus is active, the player places single bets equal to or greater than $4 -or the equivalent in the local currency- or more than 5% of the given bonus, whichever is lower, or $0.50 per line, or plays the 15% of the bonus amount before the wagering requirements for the bonus have been met. In addition, if a player deposits with Skrill or Neteller, single bonus bets equal to or greater than $2.50 -or the equivalent in the local currency- will be considered bonus abuse. Real money bets will be taken into account if the deposit contributes to the wagering of the bonus.

    17. In case of any detected bonus abuse and/or breach of these terms we reserve the right to proceed with any of the following actions against the involved individuals;
      • Revoke and/or cancel any Bonuses and Bonus winnings that we regard may have been redeemed by misuse of the system;
      • Players found to be abusing Bonus Offers may be barred from receiving further Bonuses; and/or,
      • Abusing player Accounts may be terminated.

    18. We reserve the right to carry out additional verification checks of a customer and account details to ensure compliance with our Terms. Should such checks reveal a breach of Terms, we may exercise our right to confiscate the Bonus and/or winnings from the Bonus and/or block accounts.

    19. When action is taken in line with these terms, we will not be liable for refunding any deposits made into an account, any losses made by a player on any games or any balances on the player's account.

    20. Royal Sweet is not responsible for any Social Media content about Royal Sweet promotions uploaded and managed by third parties not connected with the Royal Sweet brand, including but not limited to YouTubers, Twitch Live players sessions, fan pages etc. It is solely the player's responsibility to read and understand each promotion’s terms and this Bonus Policy. In the event that the player has questions or doubts about how a promotion works, the player can always contact Customer Support of Royal Sweet through the Live Chat functionality on the website or via email: support@royal-sweet.io

    21. Any investigation and checks conducted by Royal Sweet shall be deemed final and binding.

    22. Royal Sweet reserves the right to modify its bonus terms at any time.


  2. Sports Bonus Specific Terms
    1. Sports bonus funds can be used for Sports Betting only. Bets placed on Casino (Slots, Table Games, Live Casino, Lottery, Bingo or Virtual Sports) will not count towards your wagering requirement for Sports deposit bonuses. If you place bets on Casino before the wagering requirements for the Sport deposit bonus have been met, Royal Sweet reserves the right to withhold any amount in excess of a player's original deposit from a player's withdrawal.

    2. The term “bonus” covers Royal Sweet Sportsbook promotional offers, including (but not limited to) free bets, risk-free bets, deposit bonuses, reload bonuses and welcome offers.

    3. Free bet stakes are not included with any winnings.

    4. Sports bonuses cannot be combined with any other promotions.

    5. Unless otherwise stated in a specific offer’s terms, the minimum odds of single bets must be at least 1.80 (4/5). For combination or system bets, the total odds for the entire bet must be at least 2.50 (6/4). Customers with active bonuses are not allowed to place bets with odds lower than 1.80 (single bets) and 2.50 (combination or system bets). This applies to both real money and bonus bets.

    6. Unless otherwise specified in a specific sports offer, the following bets do not count towards the wagering requirements: all handicaps (except 3-way handicap), draw no bet (means you get your money back in a tie), over and under bets, tie, canceled, refunded or denied (rejected) bets, as well as bets that have been played as free or risk-free bets.

    7. For bets that have wagering requirements attached, only one bet per market is allowed across both live and pre-match markets. Once a bet has been placed on a specific event, subsequent bets are not allowed.

    8. Bets that have already been cashed out will not qualify for free bet offers.

    9. Free bet stakes cannot be withdrawn. Only winnings from the free bet stakes can be withdrawn.

    10. Bets only count towards the wagering requirements once they have been settled. Cashout Option is not available for bets made while in a bonus campaign.

    11. Other requirements can be set according to the type of bonus. All bonuses and funds resulting from this bonus will be deleted from the player’s account after 14 days of inactivity. This only applies to players with a remaining bonus balance.

    12. Real money bets higher than a certain percentage of the qualifying deposit are not allowed. Bonus money bets higher than a certain percentage of the granted bonus amount will not contribute to the wagering requirement. For example, for a sport deposit bonus of 100% up to $100 with a maximum bet limit of 50% of the bonus value, if the player bets the full bonus amount of $100, only 50% will count towards the wagering requirement. The applicable percentages will be included in the Sport offer’s terms. It’s the player’s responsibility to read the specific offer terms.

    13. If a bet, regardless of the game, violates our system and the rules, it will be considered invalid. We reserve the right to deduct amounts from winnings if the player has placed bets that are not following the Sports Terms, Sports Rules and the present Bonus Policy.

  3. Casino Bonuses Specific Terms
    1. Casino bonuses can be played only on Casino games.

    2. Players may have only one Casino bonus active at a time. When more than one Casino promotion is available to the player, the player will need to claim one of the promotions and play it through before claiming any other Casino bonus.

    3. Bets placed on Sports will not count towards your wagering requirement for Casino deposit bonuses. If you place bets on Sports before the wagering requirements for the Casino deposit bonus have been met, Royal Sweet reserves the right to withhold any amount in excess of a player's original deposit from a player's withdrawal.

    4. The term “bonus” covers Royal Sweet Casino promotional offers, including (but not limited to) free bonus, deposit bonuses, and free spins.

    5. Unless stated otherwise in the specific bonus offer terms, bonuses must be wagered in full within 21 (twenty-one) days after being credited. After the 21-day period has elapsed, the bonus money remaining in the player’s account will expire and therefore be removed from the account. In the event that a specific bonus offer has a different wagering period, the offer terms will prevail.

    6. All games do not equally contribute to the bonus wagering progression. The wagering ratio of a game determines whether it fully contributes toward the bonus wagering or only partially. Click here to see the wagering contribution per type of game.

    7. There are some games where bonus money cannot be played and is totally excluded, in which case the in-game balance will appear as different from the casino's balance as we do not show any of your bonus money in the in-game balance.

    8. Each bonus has a maximum bet per spin (in both real or bonus money) even though the game might seem to allow it. In the event that you step over this limit, any winnings will be voided.

    9. While a bonus is active, it is forbidden to decrease or increase significantly the bet amount in order to clear a bonus. In general terms, a 50% decrease/increase will be considered abuse, but a smaller percentage might also be considered abuse if during the game-play other abuse patterns are found. This applies to both bonus and real money bets, especially in the case where a deposit bonus has been configured in a way that real money bets contribute to the wagering of the bonus.